SARAL Haryana Project received CSI-Nihilent eGovernance Award - The Award of Excellence

SARAL – The flagship programme of Government of Haryana and executed by NIC Haryana, today received the CSI-Nihilent eGovernance Award 2017-18 (The Award of Excellence) under the “Projects Category”. Riding on ServicePlus framework this programme transformed the Service Delivery Mechanism in the State by bringing all G2C services/schemes on an integrated online platform, Revamp of all citizen touch points across the state, All G2C services/schemes available on all touch points, Service delivery within RTS timelines, Active communication b/w citizens & government AND Better visibility to both citizens & officials. A total of 490 Schemes and Services (225 Services and 265 Schemes), across 37 departments are available on this single online platform with provision for Online Applications and status tracking, proactive Status through SMS, Review Dashboards and Department Notifications. The Review dashboards help in identifying thrust areas for enhancing the effectiveness of Service Delivery by identifying lagging departments, lagging services or specific workflow stages causing bottleneck in service delivery causing delay in service delivery. All these schemes and services are available at 115 centres viz Antyodaya Kendras and SARAL Kendras at the District headquarters and Antyodaya-SARAL Kendras at the Sub Division and Tehsil Levels and 4000+ Atal Sewa Kendras (CSCs) at Village Level.