SAROKAR is an all-comprehensive platform for reporting issues linked to communicable diseases. It swiftly routes complaints to the appropriate Frontline Workers by location, ensuring prompt resolution. The app has two core modules:
- Citizen module empowers citizens to report concerns regarding sanitation or communicable diseases. Users are guided to specify the complaint's location, along with photographic evidence, if available, to complete the submission process.
- Officer Module encompasses three vital roles:
- EO / BDO (Executive Officer / Block Development Officer) : Complaints go through the EO / BDO Dashboard, where they are assigned to an ADO for inspection. If compliant done, they are forwarded to the DM / CDO.
- ADO : ADO inspects complaints, guided by GPS for precise navigation. They document the process, including photographs.
- DM / CDO : They monitor complaints, their statuses, including pending, resolved, and overdue ones. Visual evidence allows a thorough assessment. By providing a clear mechanism, SAROKAR aims for a healthier and safer community by promptly addressing concerns and preventing the spread of communicable diseases.
