LG Listening Post is an innovative grievance redressal system developed specifically for the Office of the Lt. Governor of Delhi. It serves as a platform where individuals can submit their grievances through various channels including the portal and mobile app. This multi-channel approach ensures accessibility and ease of use for citizens seeking redressal for their concerns. With over 11.1 lakh grievances received and over 92.2 thousand grievances successfully addressed, the platform has already proven its utility in serving the needs of the people.
Key features include the ability to define different levels of redressal officers, automatic forwarding of grievances to the appropriate level for resolution, and defining escalation paths for unresolved issues. Additionally, the platform provides detailed insights such as departmental user listings, subject categorization, locality data, and pending grievance status by designated officers.
One of the most noteworthy aspects is its feedback-based approach to reopening grievances. This ensures that unresolved issues can be revisited based on user feedback, thereby enhancing the chances of satisfactory resolution.
