On 15 March, in celebration of World Consumer Day, an online eDaakhil Portal, edaakhil.nic.in, has been launched in Assam by Honble Minister for Food Civil Supplies and Consumer Affairs, Assam, Shri Ranjeet Kr Dass. Through this Portal, Consumers will be able to file their consumer complaints online either themselves or through their Advocate. Consumers can also pay their complaint fees online, track the status of the complaint, receive SMS and Email Alerts etc. The centralized eDaakhil Portal has been developed by National Informatics Centre HQ.
The Launch was attended by senior FCSCA officials and NIC Assam officials, and it was also attended over VC by NIC Delhi officials, State Consumer Commission officials and officials from all the District Consumer Courts of Assam. Dr. Suchitra Pyarelal, DDG and SIO, NIC Assam, welcomed all present and spoke about the usefulness of eDaakhil and its genesis. Shri Amaranatha Mishra, DDG, NIC Delhi, spoke about the features of eDaakhil and NIC Delhi officials gave a presentation on the eDaakhil Application. On the occasion, the Honble Minister said “On this World Consumer Day, we are launching a citizen-centric application named eDaakhil for consumers of Assam. This will facilitate the consumers in online filing of their consumer complaint cases themselves or through Advocates, from the comfort of their homes and offices, and consumers will no longer need to visit the consumer courts for filing of complaints”.
