Haryana Chief Minister Sh. Manohar Lal launched CM e-Dashboard on 4th December 2015, for monitoring key parameters of various departments and online services to ensure effective delivery of services and provide effective mechanism for bringing transparency.
On this occasion, Mr Manohar Lal said that the main purpose of the CM e-Dashboard is to improve the efficiency of the departments and to remove the delays in service delivery through monitoring at highest level with an aim to benefit the citizens. The dashboard is accessible to Chief Minister’s office and the government organizations whose KPIs were being monitored. He appreciated the efforts of National Informatics Centre (NIC) Haryana for in house development of CM Dashboard application.
To begin with, 134 Key Performance Indicators (KPIs) of 13 online departments and 83 offline KPIs of 14 departments have been incorporated in the dashboard. 14 other departments have submitted their reports which would soon by incorporated in the dashboard. The KPIs could be any Government to Consumer (G2C), Government to Government (G2G), Government to Employee (G2E) or Government to Business (G2B) services delivered by the organization.
The 13 online departments or services whose KPIs have been incorporated in the dashboard are Revenue (land records, citizen certificates, court cases), centralized file movement system, CM announcements monitoring system, Health, Haryana Urban Development Authority (HUDA), Public Health and Engineering, Social Justice and Empowerment, Transport, Finance and Education (Secondary). The e-Dashboard application is fully automated and integrated with departments which have electronic database and applications. In case of departments which do not have computerized backend database of services, they are required to manually feed data into the e-dashboard at regular intervals till they computerize their data base and services.
Chief Minister said that CM e-Dashboard would not only plug the loopholes in the system which leads to corruption but also keep a check on the exercise of discretion. He said that with maximum automation and reduced human interface we could weed out corruption from all levels. The e-Dashboard pulls data from various departmental database and online applications and calculates performance based on pre defined formula for each KPI. A composite score for each of these KPIs is then calculated and indicated on the dashboard. Average composite score for all KPIs of an organization, which is calculated on a 0 to 100 scale, shows the overall efficiency of the organization. The dashboard has a color coding scheme, which shows various departments in Green, Blue, Orange and Red based on their respective composite score.
The Dashboard has been developed by a team of NIC Haryana involving Sh. Deepak Bansal, Addl. SIO, Sh. Pardeep Kaushal, Technical Director and Mrs. Priyanka Shukla, Scientist 'B' which was guided and motivated by Sh. Ghan Shyam Bansal, SIO Haryana.
Additional Chief Secretary, Electronics and IT Mrs. Keshni Anand Arora thanked the Chief Minister for launching CM e-Dashboard. She said IT Department would keep on updating the Dashboard as per the requirement and ensure facilitation for online feeding of data to the CM Dashboard. She also appreciated the team of NIC Haryana for developing this e-Dashboard which is first of its kind in North India.
Principal Secretary to Chief Minister Mr. R.K. Khullar, Additional Principal Secretary Mr Rakesh Gupta, Additional Chief Secretary Information Public Relations and Cultural Affairs Department Mr Sanjeev Kaushal, Director General Mr Abhilaksh Likhi, Media Advisor to Chief Minister Mr Amit Arya, OSD Capt Bhupinder and Mr Mukul Kumar, Administrative Secretaries of various departments and other senior officers were also present on this occasion.
