Government of Haryana has been emphasizing that efficient and timely delivery of services to citizens is a corner stone of good Governance. Every citizen has a right to claim delivery of services from the Government in a prompt, efficient and time bound manner.
The state Government, has decided to implement a scheme for provision of 36 identified services to the citizens in a time bound manner, in the first instance.
The notification was issued by the Administrative Reforms department vide No. 7/8/2011-3AR dated on 07th June, 2011 to all government functionaries across the state.
The NIC-Haryana State Centre was assigned the responsibility of development and establishment of a workflow based effective monitoring mechanism (MIS) in the state for effective delivery of services to the citizen through electronics mode. The Yamunanagar district was chosen for pilot implementation of Workflow MIS and thereafter, its roll-out across the state of Haryana.
The web portal www.jansahayak.gov.in was designed, developed and hosted at Haryana State Data Center. The portal facilitate filling of application forms on the web and generation of computer generated complete file, along with checklists of documents, necessary fee and instructions. Downloadable e-forms along with checklists, procedures, instructions, workflow and fee structure for each of 36 services have also been made available on this portal.
With the implementation of www.jansahayak.gov.in for various services, the government efficiency is significantly improved as Applications are collected at e-DISHA centre, target date and computer generated number is provided in the receipt.
The portal facilitates the citizen to get status of application that he/she has submitted to the issuing authority, using his mobile number.
Now the citizens need not to go to the office of that service delivery authority to know status of application.
Jansahayak is fully integrated with other individual systems (like Vahan, Sarathi, Certificates Issuance, HARIS, HALRIS etc.) as it imports data from various existing services through web services, on daily basis.
Following Services/Facilities are Provided by Jansahayak:
1) Facility to import all data of computer generated file into MIS using form unique file no.
2) Facility to enter requisite details from the downloaded/manually filled form,
3) Generation of a unique receipt number (computer generated) for each application, printing of receipt along with number of days/date when service shall be delivered to the citizen.
4) For service request applications related to services having front-end and back-end software, a provision has been made for importing of data from these software systems into MIS software and thereafter, updating of the delivery status by the authorized officials into the MIS software, using his/her secure user-ID & Password.
5) Role based access to MIS application has been provided for different category of user, like a) authorized official at ESDP (Electronic Service Delivery Point), b) document approving, issuing/signing authority, c) Deputy Commissioner for applications related to his/her district, for monitoring / reviewing service delivery of all departments across all districts.
6) Facility for updating of status in MIS by service delivery authority / dealing official.
7) Generation of various MIS Reports for monitoring & review by higher authorities.
8) Viewing of status of his/her application by the concerned citizen through the web.
From 01/01/2012 to 04/11/2013, Jansahayak has processed 22, 11,590 service requests. The e-Transactions through jansahayak are showing a continuous increasing trend. Jansahayak is spreading awareness among citizens on one hand and putting pressures on the service delivery authorities on other hand.
With the implementation of Jansahayak, the state government is now ready to implement the proposed Right To Service Act. Honeble Chief Minister Haryana has already announced, implementation of RTSA, on 10/11/2013 in a state wide function at Gohana (Sonepat) w.e.f. 01/01/2014.
The awards will be presented at the ceremony scheduled on Saturday, 14th Dec 2013 from 1600 to 1800 hrs at Hotel Novotel, Vishakhapatnam as part of 48th Annual Convention of Computer Society of India (CSI-2013) .
Project is Jointly implemented by NIC-Haryana & District Administration & Department of Administrative Reforms, Government of Haryana.
Dy. DG & SIO, NIC-Haryana
