New DelhiHarsamadhan: Building Citizen Confidence through Transparency

The prime focus of government is timely and effective redressal of public grievances, which leads to citizen satisfaction and credibility of government in Public Delivery systems. With this in mind, the Department of Administrative Reforms & Public Grievances, Government of India in technical collaboration with NIC Headquarters, has come up with an initiative "Centralized Public Grievance Redress And Monitoring System (CPGRAMS)" in most of the central ministries