ManipurPension Payment System: G2C Services in Manipur

The government expenditure towards payment of pension in Manipur constitutes a major component of annual Non-Plan expenditure. The manual system of pension payment suffered from several procedural gaps resulting in forged Pension Payment Order (PPO), impersonation, miscalculation, over payment, non-recovery of excess withdrawals, non-surrender of PPOs after the demise of the pensioner etc. Furthermore, it was difficult to track the number of pensioners that were converted to family pensioners. The payments through token system made it possible to draw pension without proper verification. The overall process was extremely slow and inefficient.